Frequently Asked Questions

Christmas Return Policy: We offer a 60-day return policy for all orders placed between November 1st and December 15th, 2024. This means you have extra time to return any items purchased during this period, ensuring a stress-free shopping experience for your holiday gifts.

All Nordic Socks orders are covered with our 30-day guarantee. The items will be accepted back with full refund if they meet all of our returns terms and conditions and a request has been submitted within 30 days of receipt of the package.

Socks can be machine washed of no more than 30°C, and they should never be put in the dryer or ironed.

For even more in depth details on how to take care of your Nordic Socks, check our dedicated care instructions here.

The standard delivery time is 2-6 business days and express delivery of 1-2 business days to Australia, and 4-8 business days to New Zealand, unless otherwise stated on the product page.

If your order hasn’t arrived within the estimated delivery time, please check the tracking number or contact our support team at care@nordicsocks.com.au

Most orders are processed and shipped within 24 business hours. You will receive a shipment confirmation email once the tracking number is available.

Note: If you order multiple items on our store, they will come in one package. Please take into consideration that packages are shipped only when all items are available, so delays might occur.

Orders are usually shipped on the next business day with the local post.

A tracking number will be sent to you by email within 24 business hours after your order has been placed. If you didn't receive your tracking number within the time frame below, please contact our support team at care@nordicsocks.com.au

We accept all major credit cards Visa, Mastercard and American Express.

We apologize for this inconvenience. We’d be delighted to help you right away by offering a free replacement order.

Please contact our support team at care@nordicsocks.com.au

Unfortunately, it is difficult to change your order or the shipping address once it has been placed. We aim to deliver the best products and services for you, so our warehouse is processing orders within a few hours of receiving them.

If a change is absolutely necessary please contact us as fast as possible after the order has been placed, and we'll do our best to help out.

Yes, we remove lanolin and other impurities from our Merino wool to improve its dyeability. Additionally, this process helps eliminate the "sheepy" odor, guaranteeing that our socks are not only colorful but also pleasant to wear.

Yes, the Merino wool used in making Nordic socks has always been and will always be mulesing-free. The reason for this choice is that mulesing is a practice that is very painful to sheep. Animal welfare is an aspect that we take seriously, and that is why our standard is to require our suppliers to only source mulesing-free wool.

All Nordic Socks production facilities are located in Europe, within factories that comply with the highest EU standards such as the OEKO-TEX® certificate. We are committed to quality at every step, ensuring that each pair of socks you purchase from us is crafted with premium materials to provide you with the best product possible.

Learn more about our materials and certificates here.